At Zoe Zooms, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our Return and Refund Policy below.
1. Return Policy
We accept returns only in the following circumstances:
- Damaged or Defective Products: If the product you receive is damaged or defective, please contact us within 7 days of delivery for a return or exchange.
- Incorrect Product: If you receive a product that is not what you ordered, please notify us within 7 days of delivery, and we will arrange for a return and send you the correct product.
Conditions for Returns:
- The product must be in its original packaging and unused.
- The return request must be made within 7 days of delivery.
- The product should not have been tampered with or altered in any way.
2. Refund Policy
Refunds are processed for the following situations:
- Damaged or Defective Products: If the product is damaged or defective, you will be eligible for a refund.
- Incorrect Product: If you received an incorrect item, we will refund the amount or provide an exchange for the correct product.
Refund Process:
- Refunds will be issued in the form of Cash on Delivery (COD) for orders that were paid for at the time of delivery. The refund will be processed after the product is returned and inspected.
- Refund requests will be processed within 7-10 business days after receiving the returned product.
3. How to Initiate a Return or Refund Request
To request a return or refund, please follow these steps:
- Contact our customer service team within 7 days of receiving your order.
- Provide your order number, details of the issue (damaged, defective, or incorrect item), and photos if applicable.
- Our team will guide you through the return process and arrange for pickup of the product, if necessary.
4. Return Shipping Costs
- If the return is due to a mistake on our part (damaged, defective, or incorrect product), we will bear the return shipping cost.
- If the return is due to personal preference (e.g., change of mind), you will be responsible for the return shipping cost.
5. Exchanges
If you would like to exchange a product, please contact us within 7 days of receiving your order. We will do our best to accommodate exchanges, subject to product availability.
6. Non-Returnable Items
The following items are non-returnable:
- Items marked as “Final Sale”
- Products that have been used or opened
7. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us:
contact@zoezooms.com