At Zoe Zooms, we are committed to ensuring your orders reach you in a timely and secure manner. Please review our shipping policy below for all details related to shipping and delivery.
1. Shipping Method
We offer Cash on Delivery (COD) as the only payment method for all orders. Once you place your order, the payment will be collected in cash upon delivery.
2. Shipping Areas
We currently offer shipping to the following areas:
- If you are located outside of our delivery zones, we may not be able to process your order at this time. Please contact us to inquire about availability.
3. Order Processing Time
- Processing Time: Once you place your order, we will process it within 1-2 business days.
- Order Confirmation: You will receive an order confirmation email or message once your order is successfully placed.
- Delivery Confirmation: After processing, you will be contacted by our team to confirm your delivery details and expected delivery time.
4. Shipping Time
- Standard Shipping: Depending on your location, your order will typically be delivered within 3-7 business days after order processing.
- Delivery Timeframe: The delivery time may vary depending on your location, and our team will provide you with an estimated delivery window upon confirmation.
5. Delivery Charges
We strive to offer affordable shipping. Shipping charges will be calculated and displayed during checkout, based on your location.
6. Order Tracking
Once your order is dispatched, you will receive tracking details (if available) to track your order’s status. You can also contact our customer service team for any updates.
7. Shipping Delays
While we aim to deliver your order within the mentioned timeframes, delays may occur due to:
- High demand or seasonal shipping volume.
- Unforeseen circumstances such as weather conditions or delivery issues.
If there is a delay in your delivery, our team will notify you and provide an updated delivery date.
8. Failed Deliveries
If you are unavailable at the time of delivery, our delivery partner will attempt to contact you. A re-delivery attempt will be made, and additional charges may apply in case of failed delivery attempts.
9. Order Issues
If you receive a damaged or incorrect product, please contact us immediately within 7 days of delivery for assistance. We will arrange for a return or exchange per our Return and Refund Policy.
10. Contact Us
For any questions or concerns regarding shipping, please feel free to reach out to our customer service team:
[email protected]